Returns & refunds

How returns and refunds work for VFast quick-commerce orders.

Missing / wrong items

Report from your order page within 24 hours of delivery. Refunds are issued to the original payment source within 5–7 business days.

Damaged / spoiled items

Rider will click a photo at delivery. If items arrive damaged, refuse them at the door — the rider will bring them back for automatic refund.

Sealed FMCG items

For hygiene reasons we cannot accept returns of opened / partially consumed items. Sealed unopened items can be returned within 24 hours.

Refund method

COD orders → UPI to a phone number of your choice. UPI orders → original UPI ID.

Last updated July 2026. · ← Back to home